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No one likes this kind of a surprise, so we are taking immediate action to make things right and help you through this transition year. We have heard from many of you that you were surprised when you discovered the change. Find the TurboTax product that's right for you.īut good intent must be matched with great execution, and that is where we let you down.
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You can be sure that we've preserved what's unique to our desktop product: the ability to e-file up to five returns, switch to forms mode and install the software on multiple computers. This change enables us to innovate faster and make improvements that benefit all customers at the same time, regardless of whether they use our online or desktop software. So this year, we made the product experience consistent across all TurboTax offerings. These differences also impeded our ability to introduce new innovations across our entire product line. However, as new online and mobile technologies emerged, our products, and the tax scope and features they included, began to differ, leading to customer confusion. We want that choice to be clear and confidence inspiring. Over the years, we have worked hard to make it easy for you to choose the TurboTax product that is right for you and your unique tax situation.
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As a result, you may now be required to upgrade the version of TurboTax you use even though your tax situation hasn't changed from last year.
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The change we made to our desktop products, both the download and CD versions, includes removing Schedules C, D, E and F from TurboTax Deluxe, which some long-time customers had relied on to report business income, investment sales and rental property income. We did not handle this change in a manner that respected our loyal customers and we owe you an explanation of what we are doing to make it right. Intuit has a long history of doing right by our customers, and in this instance, we did not live up to the standards of excellence you have come to expect from us. I am very sorry for the anger and frustration we may have caused you.
We made a change this year to TurboTax desktop software and we didn't do enough to communicate this change to you as proactively and broadly as we could or should have. “Our hope is that we can regain your trust and demonstrate that our commitment to you has never been stronger.” “I deeply regret the anger and distress we have caused those of you affected by this change,” Goodarzi wrote in the statement. I am very sorry for the anger and frustration we may have caused you,” says Goodarzi in a letter to customers that was shared with USA TODAY by Intuit. We made a change this year to TurboTax desktop software and we didn’t do enough to communicate this change to you as proactively and broadly as we could or should have. In addition to refunding $25 to affected customers, TurboTax General Manager Sasan Goodarzi is issuing a lengthy written apology to TurboTax customers for the change. Some even were switching to H&R Block’s competing software – as H&R Block (HRB) was luring the customers away. TurboTax users have taken to the Web to protest the change, including writing scathing reviews at. In years past, the Deluxe version would handle capital gains calculations.
Starting this tax year, any investor who sold even a single share of stock was forced to buy TurboTax Premier, which is the most expensive consumer version of the desktop software.
There’s been a uproar among TurboTax users this year after Intuit announced a major change that amounted to a price hike on investors. Intuit has put a link up on its Web site (/25back) where TurboTax customers can claim their refund. TurboTax isn’t just apologizing, but will refund your money.īeginning Friday, TurboTax’ maker Intuit (INTU) will issue $25 refunds back to any TurboTax customer forced to buy the most expensive version of the company’s software this year after buying the less-costly Deluxe version last year. Investors outraged by TurboTax’ recent change that forced them to pay 50% more for the tax preparation software: put down your pitchforks. The $25 refund will be offered to customers who bought TurboTax Deluxe desktop software and filed their 2013 return – and have to upgrade to TurboTax Premier or Home & Business to file their 2014 return. Here is the summary of who is eligible for the refund. Here, please treat others with respect, stay on-topic, and avoid self-promotion.Īlways do your own research before acting on any information or advice that you read on Reddit.
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